| SERVICE |
DIAMOND |
GOLD |
SILVER |
Emergency Response Time |
3 Hr Guarantee or $500 Credit |
3 Hr Average |
24 Hr Average |
Standard Response Time |
24 Hr Guarantee or $100 Credit |
48 Hr Average |
72 Hr. Average |
Defective Equip Replacement/Repair |
Free |
Free |
Reduced Rate |
Defective Repair & Replacement Parts Labor |
Free |
Free |
Reduced Rate |
| Software Upgrades |
Free |
Free |
Reduced Rate |
On-site Adds, Moves & Changes |
Free, Unlimited |
$55/ticket |
$75/ticket |
Remote/Phone Support |
Free, Unlimited |
12 Hrs/Yr |
4 Hr/Yr |
Free User Training |
Unlimited |
1 Class/Year |
Billable |
Billable Labor Discounts |
30% |
15% |
7% |
Equipment Discounts |
10.00% |
6.00% |
3.00% |
| Free System Maintenance and Database Backup |
2 Times per year |
1 Time per year |
$45 1 time |
| Annual Plan Cost |
25 % of Cost of System |
18% Cost of System |
10% Cost of System |
|